Refund Policy

At PL Holiday, we strive to deliver quality travel services and maintain transparent refund procedures. This Refund Policy explains how cancellations and refunds are handled for bookings made through our website or authorized channels.

1. General Refund Terms

• Refunds are processed only as per the cancellation and booking terms mentioned at the time of purchase.

• Refund eligibility depends on the type of service, date of cancellation, and supplier terms (airlines, hotels, transport, etc.).

• All refunds are subject to verification of payment and booking records.

2. Cancellation by Customer

If a customer cancels a confirmed booking:

• Cancellations made at least 7 days before the scheduled departure date will be eligible for a refund after deducting:

  • Actual flight/train ticket cancellation charges (if applicable), and

  • A service fee of Rs. 3000/- per booking.

• Cancellations made within 7 days of departure are non-refundable.

• No refund will be provided for partially used services or early tour discontinuation.

Note: Certain bookings (like flight/train tickets, hotel stays, or packages with third-party suppliers) may have separate non-refundable terms, which will be clearly informed at the time of booking.

3. Cancellation or Modification by the Company

• In case PL Holiday cancels a tour or service due to unavoidable circumstances (e.g., weather, safety concerns, operational issues):

  • Customers will be offered an alternative date, similar package, or full refund of the booking amount (excluding non-refundable third-party costs).

• PL Holiday will not be liable for any additional expenses (like visa fees, personal arrangements, or flight changes) made by the customer outside the package.

4. Refund Process

• Refunds (if applicable) will be issued to the original payment source only (the same bank account, card, or UPI used for payment).

• Refunds are generally processed within 7–10 working days from the date of approval.

• Processing time may vary depending on the bank or payment gateway policies.

5. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• No-show or failure to report at the departure point on time.

• Tour discontinuation by the passenger after the start of the trip.

• Delays or interruptions caused by natural disasters, weather conditions, strikes, or government restrictions.

• Any services or inclusions voluntarily not availed by the traveller.

6. Refund Responsibility

• Refunds for components like airfare, train tickets, or hotel bookings are governed by respective suppliers’ policies.

• PL Holiday acts as a facilitator and will process refunds only after receiving confirmation or refund from the supplier.

• The company’s liability is limited strictly to the amount received for the specific service booked.

7. Dispute and Jurisdiction

• All refund-related matters will be handled in accordance with the laws of India.

• Any disputes will fall under the exclusive jurisdiction of courts in Madurai, Tamil Nadu.

8. Contact for Refund Queries

For refund-related assistance, please contact:

Mail: info@plholidays.com
Call: 97918 48265 / 63742 11198
Address: PL Holiday, 89, 01st Floor, North Avani Moola Street, Near Meenakshi Amman Temple, Madurai, Tamil Nadu 625001.