At PL Holiday, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services. By using this website, you agree to the terms described below.
1. Information We Collect
We may collect the following information for providing our services:
Personal Details: Name, contact number, email address, gender, and date of birth.
Identification Information: Government-issued ID proof (Aadhar, PAN, Passport, Driving License, etc.) required for booking and travel verification.
Booking Details: Travel preferences, dates, destination, and special requests.
Payment Details: Payment method, transaction information (handled securely by trusted payment gateways).
Technical Data: Browser type, IP address, and device information (for analytics and security purposes).
We collect information directly from you during booking, enquiry, or while using our website.
2. Purpose of Data Collection
We use your information only for legitimate business purposes, such as:
Processing bookings and providing travel services.
Sending booking confirmations, invoices, and travel updates.
Responding to queries and providing customer support.
Improving our website, products, and user experience.
Fulfilling legal and regulatory obligations.
We do not sell, share, or rent your personal information to anyone.
3. Data Security
Your personal information is stored securely and protected against unauthorized access, alteration, or misuse.
All online payments are processed through secure, encrypted payment gateways.
We follow strict data protection measures as per Indian laws.
Access to customer data is limited to authorized staff only.
However, while we use best security practices, no online platform can guarantee absolute protection. Users are advised to exercise caution when sharing information online.
4. Data Sharing
We may share your limited information with:
Travel service providers (airlines, hotels, transport operators) only to complete your booking.
Payment processors for completing transactions securely.
Government authorities or law enforcement, if required by law.
All third parties we work with are expected to maintain confidentiality and protect your data.
5. Use of Cookies
Our website uses cookies to:
Improve website performance and user experience.
Remember user preferences during browsing.
Analyze site traffic and usage patterns anonymously.
You may choose to disable cookies in your browser settings. Doing so may limit some website functionalities.
6. Retention of Data
We retain your data only as long as necessary to:
Complete bookings and transactions.
Comply with legal and tax obligations.
Maintain service records for internal analysis.
After this period, your data is securely deleted or anonymized.
7. Your Rights
As per Indian data protection laws, you have the right to:
Access and review your personal data.
Request correction or deletion of inaccurate data.
Withdraw consent for marketing communications.
To exercise your rights, please email us at [Insert official support email]. We may verify your identity before processing your request.
8. Third-Party Links
Our website may contain links to third-party websites (for example, airlines or hotels).
We are not responsible for their privacy practices. Please review the privacy policies of any external websites you visit.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in regulations or company operations.
Updated policies will be posted on this page with the new effective date. Continued use of our website after changes means you accept the revised policy.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact:
Mail: info@plholidays.com
Call: 97918 48265 / 63742 11198
Address: PL Holiday, 89, 01st Floor, North Avani Moola Street, Near Meenakshi Amman Temple, Madurai, Tamil Nadu 625001.
We’re here to make your travel plans easy and memorable with the help of our experienced travel experts.
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